Privacy Policy
Last updated: 7 October 2026
SalonQ connects customers with salons in Egypt. This policy explains what we collect when you use the SalonQ app, the SalonQ Business app or this website, why, who can see it, and how to delete it.
What we collect
Account: your email address (we sign you in with a one-time code sent to it), your name, and a phone number if you choose to add one.
Bookings: the salon, branch, services, date and time you book, the booking status, and any promo code you use.
Messages and reviews: chat messages you exchange with a salon about a booking, and the ratings and reviews you write.
Favourites and notifications: salons you save, and the in-app notifications we send you.
Device: a push-notification token so we can send booking updates, and basic technical data (app version, error information) needed to keep the service working.
Salon accounts: business name, branch addresses, opening hours, services and prices, staff login emails, and booking and revenue records.
We do not collect your location, contacts or photos, and we do not take card payments in the app — you pay the salon directly.
How we use it
To create and manage your bookings, send confirmations, reminders and changes, let you chat with the salon, show reviews, prevent abuse (for example repeated no-shows or fake accounts), and calculate the commission salons owe SalonQ.
We send marketing emails only if you have not opted out; every such email has an unsubscribe link. Booking and security messages are always sent.
Who can see your data
The salon you book with sees your name, contact details, the booking and the chat for that booking.
SalonQ support staff can see bookings and booking chats to resolve disputes and safety issues. Access is restricted and logged.
Your public reviews show your first name and the initial of your last name.
We use service providers to run SalonQ: cloud hosting and database, an email delivery provider, and Expo / Apple / Google push-notification services. They process data only on our instructions.
We do not sell your data and we do not share it with advertisers.
How long we keep it
We keep your account while it is active. When you delete it, we immediately remove your email, phone, name, push tokens, favourites and notifications, cancel your upcoming bookings and sign you out everywhere.
Past booking records are kept without your contact details for up to 5 years for the salon's and our accounting and dispute records. Reviews you wrote may remain visible without your name.
Your rights
You can view and edit your profile in the app, delete your account from Profile → Delete account, and opt out of marketing email at any time.
You can ask for a copy of your data or for correction or deletion by emailing support@salonqapp.com. We reply within 30 days.
Security
Data is encrypted in transit (HTTPS). Sign-in tokens are stored in your device's secure storage. Salon and admin passwords are hashed, and accounts lock after repeated failed attempts.
Children
SalonQ is not intended for children under 16. Booking for a child should be done from a parent's account.
Changes and contact
If we change this policy in a meaningful way we will tell you in the app before the change applies.
Questions or requests: support@salonqapp.com.